Your data.Your rights.

2.1 Personal Information You Provide

When you submit forms, onboard with us, or contact us, we may collect:

• Full name
• Business name and role
• Phone number
• Email address
• Business mailing address
• Call volume, industry, and operational details shared during onboarding
• Billing and payment information (processed through secure third-party processors)
• Any information you voluntarily submit

2.2 Voice Agent Call Data

When your customers call a phone number answered by a MapleVoice AI voice agent, or when our agents place calls on your behalf, we may collect:

• Call audio recordings (where lawfully permitted and disclosed)
• Call transcripts generated by our speech-to-text systems
• Caller ID information and call metadata (date, time, duration, direction)
• Intent, outcome, and call reason classifications produced by our AI
• Post-call summaries and next-step recommendations
• Any information the caller voluntarily provides to the AI agent

Call recordings and transcripts are processed to deliver the service, improve model accuracy, and provide your team with the post-call summaries and analytics included in your plan. Customers remain the data controller for end-user call content.

2.3 Communication Data

We may collect records of communications with our team or platform, including:

• SMS/MMS messages
• Emails
• Phone call records (date, time, duration)
• Contact form submissions
• Support inquiries and chat transcripts

2.4 Website Usage Data

We may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on pages
• Referring URLs
• Approximate geographic location (based on IP)

2.5 Consent and Opt-In Records

We maintain records of SMS consent, including:

• Date and time of opt-in
• IP address used during opt-in
• Consent checkbox record
• Source of consent (MapleVoice website form only)
• Opt-out records

SMS consent records are retained for compliance with CTIA, TCPA, and wireless carrier requirements.

3.1 Compliance Commitment

MapleVoice operates fully compliant A2P SMS programs under 10DLC regulations, including TCPA, CAN-SPAM, and CTIA Messaging Principles and Best Practices.

3.2 How We Collect SMS Opt-In Consent

Consent to receive SMS/MMS messages from MapleVoice is collected exclusively through our website at https://www.maplevoice.ai.

Users provide consent by submitting a form and affirmatively selecting an unchecked SMS consent checkbox before submission.

The checkbox clearly discloses that users agree to receive SMS messages related to their inquiry, demo scheduling, onboarding, and service-related notifications.

The checkbox is never pre-selected, and submission is not possible without explicit user consent.

We do not collect SMS consent through keywords, third-party sources, or offline methods.

3.3 What SMS Messages You May Receive

After opting in, you may receive SMS/MMS messages from MapleVoice that are strictly transactional and service-related. These messages are triggered by your interaction with our platform.

These messages may include:

• Confirmation of form submission or inquiry receipt
• Demo scheduling and onboarding reminders
• Go-live notifications for your AI voice agent deployment
• Status updates related to your account or active campaigns
• Important service, billing, or account-related notifications
• Responses to questions or support requests

We do not send promotional, marketing, or advertising messages through our SMS program.

3.4 Message Frequency

Message frequency varies depending on your interaction with our services and is limited to relevant service events.

3.5 Message and Data Rates

Standard message and data rates may apply based on your carrier plan. MapleVoice does not charge any SMS fees.

3.6 How to Opt Out

You may opt out at any time by replying:

STOP, CANCEL, END, or UNSUBSCRIBE

You will receive a final confirmation message and no further SMS messages will be sent unless you opt in again.

3.7 Help

Reply HELP for assistance or contact us:

• Email: support@maplevoice.ai
• Phone: (480) 650-9911
• Website: www.maplevoice.ai

3.8 No Third-Party Sharing of SMS Data

We do not sell, rent, share, or transfer your mobile number or SMS opt-in consent to any third party for marketing purposes.

SMS consent is strictly used for communications from MapleVoice only.

4.1 How Our Voice Agents Operate

MapleVoice AI voice agents answer inbound phone calls and place outbound calls on behalf of our customers. Calls are processed in near real time using speech-to-text, large language models, and text-to-speech engines to hold natural conversations.

4.2 Call Disclosure and Consent

Where legally required, MapleVoice AI agents disclose that the caller is speaking with an automated system at the start of the conversation. Customers are responsible for configuring call flows that comply with all applicable state and federal call-recording, consent, and disclosure laws, including two-party consent states.

4.3 Use of Call Data

Call recordings, transcripts, and metadata are used to:

• Deliver the voice agent service and generate post-call summaries
• Provide analytics and reporting to the subscribing customer
• Improve speech accuracy and conversational quality on the customer's specific deployment
• Detect and prevent fraud, abuse, or unlawful use of the platform
• Satisfy legal, audit, or compliance obligations

We do not use customer call data to train shared or general-purpose AI models unless the customer has expressly opted in.

4.4 TCPA and Outbound Calling Compliance

MapleVoice is designed with TCPA, CAN-SPAM, and state telemarketing requirements in mind. The platform includes features for consent management, do-not-call list integration, calling-hour restrictions, and required disclosures. Customers remain responsible for ensuring that their use of the platform complies with all applicable telemarketing and communication laws.

5.1 Email Consent

By providing your email address, you may receive email communications related to your inquiry, account, or service engagement with MapleVoice.

5.2 Types of Emails

We may send:

• Transactional emails (required for service delivery)
• Account, billing, and service notifications
• Demo and onboarding confirmations and updates
• Call summary and report emails
• Marketing emails (only if separately opted in)

5.3 CAN-SPAM Compliance

All marketing emails comply with CAN-SPAM requirements, including:

• Clear sender identification
• Physical mailing address
• Unsubscribe option in every email
• Accurate subject lines
• Timely opt-out processing

5.4 Opt-Out

You may unsubscribe at any time using the unsubscribe link or by contacting us directly.