Fitness & Gyms · Studios · Clubs

Every ring
is a new member.

Most sign-up calls come in after you close. MapleVoice answers every inquiry in under five minutes — books tours and trial classes, and follows up relentlessly until they join. Live in 48 hours, on-brand.

24/7 incl. after-hours Sub-5-min response Mindbody · Glofox
LEADS CAPTURED
28
Membership Funnel
Responds in under 5 minutes
Inquiries answered100%
Tours & trials booked64
New members38
Evening membership + trial
8:06 PM · responded instantly
Tour booked
Maya booked a trial · nurture started
52%
searches after hours
50%
leads never followed up
100×
better at a 5-min reply
20–40%
revenue lost to slow reply
Where members leak out

Every step without you costs another member.

Someone’s in their kitchen at 8 PM, finally ready to join. They call yours. The desk left at 7. Watch what happens to that lead at every step — and where MapleVoice plugs the hole.

Prospects call after you close
52% of gym searches happen outside staffed hours.
100%
still in
No one picks up → voicemail
The most motivated buyer won’t leave a message.
58%
still in
Lead never gets a follow-up
~50% of fitness leads get zero follow-up.
29%
still in
They join the gym that answered
20–40% of potential revenue walks away.
11%
still in
MapleVoice answers at step one — so the other 89% never leaks out.

From 8 PM ring to booked trial — in 90 seconds.

One after-hours call, start to finish, while your front desk is dark.

8:06 PMInbound membership call

“Do you have evening classes — can I try it first?”

8:06 PMMapleVoice answers in seconds

Greets in your studio’s voice, qualifies the goal and schedule.

8:07 PMTour + free trial booked

Slotted into the right class and synced to Mindbody.

OngoingNurture sequence starts

Reminders and follow-ups run until they walk through the door.

What it handles

A full membership desk, on every line.

01

24/7 membership desk

Answers and qualifies every inquiry, including the 52% that come after hours.

02

Tour & trial booking

Books tours, trial classes, and PT consults into the right slot automatically.

03

Lead follow-up & nurture

Instant first response plus the persistent follow-up most gyms never get to.

04

Class & schedule info

Answers questions on classes, hours, pricing, and amenities so prospects move forward.

05

Retention & win-back

Checks in on at-risk members and re-engages lapsed ones to protect recurring revenue.

06

Member support

Handles freezes, billing, and class bookings so floor staff coach instead of answering phones.

Syncs straight into your gym software.

Mindbody
Glofox
Zen Planner
Mariana Tek
ABC Fitness
Wodify
Google Calendar
Stripe

The scorecard, before and after.

Inbound leads answered 48% 100%
Leads with fast follow-up 22% 96%
Trial → join rate 18% 41%
After-hours leads captured 0% 100%
The math

Answer the after-hours calls and it adds up fast.

18
after-hours leads answered each week
that used to hit voicemail
+3
new members recovered per week
just from picking up
$10,800
added revenue per month
≈ 12 members × $900 lifetime value

“Most of our sign-up calls came in after we closed and just vanished. MapleVoice answers and books a trial every time now — our close rate on inbound leads basically doubled.”

TB
Tyler Brooks
Owner, Ironwood Strength & Conditioning
+63
new members / quarter
< 5min
avg lead response
+35%
trial-to-join rate

Straight answers for studios.

Yes. We connect to your gym software during setup so tours, trials, and PT consults land on the right calendar automatically.

The 8 PM “I’m ready” call goes to whoever answers.

MapleVoice answers every inquiry in under five minutes, books tours and trials, and follows up relentlessly — 24/7. Live in 48 hours, cancel anytime.

Sub-5-min response On-brand voice Live in 48 hours Cancel anytime