Where the highest-value calls leak out.
Your front desk is checking out a patient, on hold verifying insurance, and the phone rings again. It rolls to voicemail — and a new patient your marketing just paid for calls the office down the block.
New-patient calls slip to voicemail
Practices miss 28–38% of calls — some up to 68%. And 58% of those missed calls are new patients, your highest-value caller.
Only 14% leave a voicemail
The other 86% simply call the next practice on their list. The lead your ads paid for is gone in a single ring.
A missed new patient is $850 — or $8,000
Each new-patient call is worth ~$850 today and ~$8,000 in lifetime value. Missed calls can cost a practice $150k a year.
No-shows leave the chair empty
No-show rates run 10–25%, draining $105k+ a year. Without reminders and recalls, that chair just sits idle.
Answered, verified, and booked — before they call the next office.
The line rings at lunch
“I chipped a tooth and I’m in a lot of pain — are you taking new patients? And do you take Delta Dental?”
MapleVoice answers warmly
“I’m sorry you’re hurting — let’s get you seen today. Yes, we’re accepting new patients.”
Insurance pre-screened
Confirms you’re in-network with Delta and captures the plan details before anything is booked.
Booked into your PMS
A 3:15 with Dr. Lee, forms texted, and the appointment synced straight to Dentrix.
A front desk that fills the chair — day and night.
24/7 new-patient intake
Captures and books new patients around the clock — never lose the caller your marketing paid to attract.
Booking in your PMS
Books cleanings, exams, and emergencies into the right slot and provider directly in Dentrix or Open Dental.
Insurance pre-screening
Answers “do you take my insurance?”, confirms in-network status, and captures plan details up front.
Recalls & reactivation
Reaches overdue hygiene and unscheduled-treatment patients to refill a thin schedule.
Reminders that cut no-shows
Automated text and call reminders keep chairs full and slash last-minute cancellations.
Review requests
Texts happy patients a review link after their visit to grow your Google rating on autopilot.
Booked straight into the tools you already run.
Same calls. Full chairs, not voicemail.
What one saved new patient a day is worth.
Straight answers for practices.
Yes. We operate under a signed BAA, encrypt PHI in transit and at rest, and limit access to the minimum necessary. See our HIPAA Compliance Statement for full detail.