What auto service & dealers customers typically see with MapleVoice.
A Saturday-night service booking, without opening the shop.
Shop closed at 6 PM. A customer's check-engine light comes on at 9:20 PM and they call — expecting voicemail. MapleVoice picks up, pulls their vehicle history from your DMS, matches the symptoms to a recommended diagnostic, and books them into the next available bay. They get an SMS confirmation before hanging up.
How every auto service & dealers call moves from ring to outcome.
Answers 24/7 — especially after hours
The phone kept ringing from 6 PM to 11 PM and nobody was answering. MapleVoice picks up every call, including late nights and Sundays when the shop is closed.
Recognizes returning customers
The agent looks up the caller's phone number in your DMS (CDK, Reynolds, Dealertrack, Tekion, and more). Returning customers get a warm, context-aware conversation — vehicle on file, last service, any open recommendations.
Service-type routing
Oil change vs. brake work vs. diagnostic vs. warranty vs. collision — each routes to the right bay, the right tech, and the right pricing tier based on your service menu.
Bay scheduling + loaner coordination
Real-time availability from your DMS or shop management software. Loaner cars and shuttle service are offered based on expected turnaround and customer preference.
Confirmation + decline-recovery
Customer gets SMS confirmation with drop-off directions. Previously-declined work is automatically followed up on in a TCPA-compliant outbound cadence.
Built for auto service & dealers calls where something needs to happen.
Service appointment booking
Oil changes, brakes, diagnostics, warranty work, and tire service — booked directly into your DMS schedule, 24/7.
After-hours overflow
Every call between 6 PM and 11 PM picked up. Late callers are booked, not lost to a competitor who answered faster.
Sales-floor inbound routing
Inventory inquiries ("do you have a 2024 Silverado LT?") are answered with real inventory data or routed to the right salesperson with context.
Emergency roadside triage
Tow-in and emergency service calls are flagged, triaged, and routed to your service manager with the vehicle details pre-captured.
Reminder + no-show recovery
Outbound reminder calls 24 hours before the appointment, plus no-show recovery calls for same-day reschedules.
Declined-work follow-up
Previously-recommended services that the customer declined are followed up on automatically — respecting DNC and customer preferences.
Connects to the tools auto service & dealers teams already run.
Before vs. After MapleVoice
Premier Auto Service — 4-bay shop · Naperville, Illinois
Booked 27 extra appointments the first weekend alone.
“I almost fired our answering service before this. MapleVoice is cheaper and it actually books appointments — on Saturday nights when the shop is closed, no less. First weekend live, we added 27 bookings that would have gone to voicemail. My service manager loves that every confirmed booking lands in the schedule with the customer's vehicle history already attached.”
A 4-bay service shop, 90 days after go-live.
Straight answers from auto service & dealers operators.
Yes. We connect to CDK Drive, Reynolds, Dealertrack, Tekion, and several others via official APIs. Bookings land directly in the service schedule, customer history pulls live from the DMS, and techs see full vehicle context on pickup.