Hospitality · Hotels & Inns

Win the booking direct.
Keep the commission.

When guests can’t reach you, they book through an OTA — and you lose 15–25% to commission. MapleVoice answers every call 24/7, books direct into your PMS, and upsells the stay. Live in 48 hours, on-brand.

24/7 reservations Commission-free Cloudbeds · Mews
Direct Reservations
Live · booked direct, not via OTA
COMMISSION SAVED · THIS WEEK
$1,240
kept off OTA commission
King suite · 2 nights
Direct booking
+$58 saved
Group block · 5 rooms
Direct booking
+$210 saved
Late check-in · dinner res
Concierge
handled
Weekend getaway · 3 nights
Direct booking
+$94 saved
Maya booked direct & upsold a suite · synced
15–25%
OTA commission lost on every booking
$0
commission on a direct booking
40%
of guest calls go unanswered at peak
24/7
when guests book and need answers
How a direct booking leaks to an OTA

One unanswered call, four steps to a fee.

A guest wants to book a weekend stay and calls direct to skip the fees. Watch what happens when the desk is slammed — and the booking you almost owned ends up on Booking.com at 18%.

9:15 PM

Guest calls to book direct

When guests can’t reach you directly, they book through Expedia or Booking.com — and you hand over a quarter of the rate in commission.

9:15 PM

Front desk is slammed

At peak, 40% of calls go unanswered. A guest ready to book direct hits hold music, hangs up, and books on an OTA instead.

9:16 PM

Hold music, then hang-up

Reservation questions, late check-ins, and requests come in 24/7. After hours, your highest-margin direct bookings slip away.

9:18 PM

They book on an OTA

Every unanswered call is either a lost stay or a booking pushed to a channel that taxes your margin and owns your guest.

A “do you have a room this weekend?” call

Answered, booked direct, and upsold.

Reservations · Live
9:15 PM · answered on the first ring
Caller
“Do you have a room for two nights this weekend? I’d rather book direct than go through one of those sites.”
MapleVoice AI
“We do! Our best direct rate is $189 a night — better than you’ll find online. For $30 more I can put you in a king suite with a late checkout. Want me to book that for you now?”
“Yes — let’s do the suite. Thank you!”
Direct booking + suite upsell · commission-free
Confirmation sent · synced to Cloudbeds

A front desk that never puts a guest on hold.

24/7 reservations line

Answers every call live, day or night, so guests book direct instead of defaulting to an OTA.

Direct booking

Checks availability, quotes your best direct rate, and books the room straight into your PMS — commission-free.

Upsells & packages

Offers room upgrades, late checkout, and packages on every call to lift average booking value.

Concierge & guest requests

Handles dinner reservations, amenities, directions, and special requests so guests feel looked after.

Modifications & confirmations

Manages changes, cancellations, and confirmation texts without tying up your front desk.

FAQs & overflow

Answers questions on amenities, policies, and parking, and backs up the desk during the busiest hours.

Syncs to your PMS & booking tools
CloudbedsMewsOpera PMSRoomKeyPMSLittle HotelierOpenTableGoogle CalendarStripe

Same guests. Direct, not via OTA.

The call Before · desk slammed After · MapleVoice
After-hours room inquiry Lost to OTA Direct · booked
Direct booking attempt Lost to OTA Commission-free
Group block request Lost to OTA 5 rooms · confirmed
Late check-in Lost to OTA Arranged · noted
Upgrade question Lost to OTA Upsold · suite
Every one of these calls now lands as a commission-free direct booking.
The math
COMMISSION SAVED / MONTH
$2,720

Shifting even a handful of bookings off the OTAs each week pays for MapleVoice many times over.

Bookings shifted from OTA / week
answered direct
10
Avg stay value
2 nights × $189
$378
OTA commission avoided
18% per booking
~$68
Bookings recovered / month
≈ 40 × $68 saved
40

Straight answers for hoteliers.

Yes. It checks availability, quotes your best direct rate, and books the room straight into your PMS — so you keep the OTA commission.

Stop paying the OTAs for your own guests.

MapleVoice answers every call 24/7, books direct into your PMS, and upsells the stay — commission-free. Live in 48 hours, cancel anytime.

Commission-free direct PMS-synced Live in 48 hours Cancel anytime

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