How MapleVoice connects to Intercom.
Intercom is a customer messaging and support platform — live chat, contacts, and tickets that keep teams connected to their users. MapleVoice connects to Intercom through MCP (the Model Context Protocol), so your AI voice agent can read contact and conversation history and log conversations, update contacts, and create tickets in real time, right on the call.
Connect Intercom in onboarding
Secure, scoped access — no developer, no custom build.
MapleVoice reads the contact
It looks up the caller, their plan, and their conversation history in Intercom.
It answers & handles the call
Every call answered in under two seconds — the agent helps the customer and captures the details.
It logs the conversation
The call is logged on the contact, details are updated, and a ticket is opened if needed.
It reads from Intercom. It writes back to Intercom.
Live on the call — never a stale copy, never a nightly export.
What you can do with MapleVoice + Intercom.
Calls beside your chats
Every phone call is logged on the contact’s timeline in Intercom, so the team sees the full conversation across channels.
Keep contacts up to date
The agent updates the caller’s details and attributes on the call, so your Intercom records stay accurate.
Open tickets from calls
When a caller raises an issue, the agent opens or updates an Intercom ticket so the right team can follow up.
After-hours coverage
Overnight and weekend calls are logged and ticketed in Intercom, ready for the team in the morning.
What changes the day you connect Intercom.
Built to pay for itself.
One unified timeline
Phone calls sit right alongside chats and emails on the Intercom contact, with nothing siloed.
Context-aware service
The agent reads the contact’s plan and history, so callers feel known and issues move faster.
Real-time, two-way sync
It reads contacts and conversations and writes logs, updates, and tickets back, live on the call.
Live in 48 hours
We connect Intercom and script your support and contact flows — no project, no dev team.
Your Intercom data stays yours.
Scoped, least-privilege access
We connect only to what we need in Intercom — nothing more. Revoke anytime.
Encrypted & compliance-aligned
Encrypted in transit, SOC 2-aligned practices, HIPAA-aware, and GDPR-aligned handling.
You stay in control
Your Intercom data is never sold or shared. MapleVoice acts only on the call, in real time.
MapleVoice + Intercom — your questions.
Yes. MapleVoice connects to Intercom through MCP, so your AI voice agent can read contact history and log conversations, update contacts, and create tickets in real time.