What you can do with MapleVoice + Dynamics 365.
B2B inbound lead capture
Sales calls are logged as Dynamics 365 leads with company, scope, and timeline captured — ready for an account executive to pick up.
Customer service intake
Support callers get a case created in Dynamics with their details and issue noted, so service teams start with full context.
Recognizing existing accounts
The AI looks up the contact or account so existing customers are routed correctly instead of creating duplicates.
After-hours overflow
Calls outside business hours become qualified leads and cases waiting in Dynamics the next morning.
What changes the day you connect Dynamics 365.
How MapleVoice connects to Dynamics 365.
Microsoft Dynamics 365 is an enterprise CRM spanning Sales and Customer Service, used to manage leads, opportunities, accounts, and cases within the Microsoft ecosystem. MapleVoice connects to Dynamics 365 through MCP (the Model Context Protocol), so your AI voice agent can look up existing records and write new leads, contacts, activities, and cases into Dynamics in real time, right on the call.
Connect Dynamics 365 in onboarding
Secure, scoped access to your environment — no developer, no custom plugin build.
MapleVoice reads your records
It checks for an existing contact or account so returning callers are recognized.
It answers & qualifies the caller
Every call answered in under two seconds — it captures intent, scope, and timeline.
The lead lands in Dynamics 365
A lead, contact, or case and an activity are written into Dynamics and assigned to the right team.
It reads from Dynamics 365. It writes back to Dynamics 365.
Live on the call — never a stale copy, never a nightly export.
Your Dynamics 365 data stays yours.
Scoped, least-privilege access
We connect only to what we need in Dynamics 365 — nothing more. Revoke anytime.
Encrypted & compliance-aligned
Encrypted in transit, SOC 2-aligned practices, HIPAA-aware, and GDPR-aligned handling.
You stay in control
Your Dynamics 365 data is never sold or shared. MapleVoice acts only on the call, in real time.
Built to pay for itself.
Real-time, two-way sync
It doesn’t just read Dynamics 365 — it writes leads, activities, and cases back, live during the call.
No missed enterprise pipeline
Unlimited simultaneous calls answered, so high-value inbound never overflows to voicemail.
Clean records in your Microsoft stack
Caller details are captured straight into Dynamics fields, keeping your data consistent across the ecosystem.
Live in 48 hours
We connect Dynamics and script your qualifying questions and routing — no project, no IT backlog.
MapleVoice + Dynamics 365 — your questions.
Yes. MapleVoice connects to Dynamics 365 through MCP, so your AI voice agent can look up records and write new leads, contacts, activities, and cases into Dynamics in real time.