Will my AI agent sound robotic?

No. MapleVoice uses the most advanced voice AI available — sub-500ms response time, natural interruption handling, and voices indistinguishable from human.

How long does setup actually take?

Our average go-live time is 48 hours. The longest part is your 30-minute onboarding call with us. After that, you do nothing while we build and launch your agent.

Does it work with my existing phone number?

Yes. We forward your existing number to MapleVoice, or we provide a new dedicated number — your choice. No disruption to your current setup whatsoever.

What integrations do you support?

HubSpot, Salesforce, GoHighLevel, Google Calendar, Calendly, Zocdoc, Toast POS, Square, and 100+ more. If you use it, we can connect to it.

How does onboarding work?

Every plan includes guided onboarding. We build and deploy your actual AI agent within 48 hours of your onboarding call. Our team handles the full setup — scripts, integrations, voice testing, and go-live — so you never touch a dashboard.

Is there a long-term contract?

No contracts, ever. All plans are month-to-month. Cancel with 30 days notice. Annual plans get a 20% discount but are never required.

How do you handle TCPA compliance for outbound calls?

MapleVoice is built TCPA-compliant out of the box. This includes proper disclosure at the start of AI calls, do-not-call list scrubbing, calling-hours enforcement, and opt-out handling mid-call.

How does the Heartland integration work?

During onboarding we connect Heartland with secure, scoped access. MapleVoice then reads your live items, prices, and stock, and writes new orders back into Heartland — no developer or custom build required.

Can it send orders directly into Heartland?

Yes. Phone and pickup orders the agent takes on a call are written straight into Heartland, ready for the counter or kitchen — no manual re-entry.

Will it use my current Heartland items and prices?

Yes — it reads your live Heartland items and pricing, so quotes and orders always match your POS.

Is the connection two-way?

Yes. MapleVoice reads from Heartland (items, stock, hours) and writes to it (orders, customer notes), all live on the call.

Do I need a developer or new Heartland hardware?

No. We handle the connection for you in onboarding. You don’t need a developer, new hardware, or a custom Heartland build.

Does it touch payment or card data?

No. Heartland handles payment processing as usual; MapleVoice only captures and places the order. Connections are scoped, least-privilege, and encrypted in transit.

How long does setup take, and what does it cost?

Most businesses are live within 48 hours, and the Heartland integration is included in your MapleVoice plan — not a per-connector upcharge. See Pricing for plan details.

POS & Payments · Native integration

The AI phone agent that takes orders straight into Heartland.

MapleVoice answers every call in under two seconds, takes the order, and writes it straight into Heartland — so your retail or restaurant business captures every call without tying up staff.

Two-way sync Live in 48 hours Secure · scoped access

Incoming call00:00

MapleVoice answered in 1.4s

“Can I place an order for pickup this afternoon?”

Got it — placing that now.

Writing to Heartland…

<2s

Answer time, every call

24/7

Phone orders captured

Calls lost to voicemail

48h

Live in your business

How it works

How MapleVoice connects to Heartland.

Heartland is a POS and payment-processing platform for retail and restaurants — handling orders, inventory, and payments for small and mid-sized businesses. MapleVoice connects to Heartland through MCP (the Model Context Protocol), so your AI voice agent can read your live items and write real orders into Heartland in real time, right on the call. Payment processing stays with Heartland — MapleVoice never handles card data.

Caller dials in

Any phone, any hour

MapleVoice

Answers & understands

MCP connector

Secure link to Heartland

Live in Heartland

Saved & synced

STEP 1

Connect Heartland in onboarding

Secure, scoped access — no developer, no custom build, no new hardware.

STEP 2

MapleVoice reads your items

It pulls your live items, prices, hours, and stock from Heartland.

STEP 3

It answers & takes the order

Every call answered in under two seconds — it quotes, confirms, and captures the order.

STEP 4

The order lands in Heartland

The order is written straight into Heartland, ready for the counter or kitchen.

The difference

What changes the day you connect Heartland.

Without MapleVoice

Calls ring out while staff are at the register and orders slip away.

Phone orders get written on paper and re-keyed into the POS later.

After-hours orders go unanswered and the sale is lost.

Item mix-ups lead to wrong orders and remakes.

With MapleVoice + Heartland

Every call answered in under two seconds and written straight into Heartland.

Orders are captured from the call straight into Heartland — no second entry.

Captured around the clock and waiting in Heartland when you open.

The AI quotes from your live Heartland items and prices, so the ticket is right.

A real call, start to finish

Hear how it actually handles the call.

It greets the caller, answers questions from your live Heartland data, handles the request naturally, confirms the details — and writes the result straight back. No scripts read like a robot, no hold music, no missed details.

Live transcript · MapleVoice Recording

MapleVoice

Thanks for calling Harbor Deli — what can I get for you?

Caller

Can I place a pickup order for this afternoon? Two Italian subs.

MapleVoice

Two Italian subs for afternoon pickup. Any chips or drinks with those?

Caller

Two waters, thanks.

MapleVoice

Done — two Italian subs and two waters for pickup. It’s in our system.

Order placed in Heartland — ready for the counter. — synced to Heartland

Where it earns its keep

What you can do with MapleVoice + Heartland.

Counter-busy phone orders

When staff are at the register, the AI takes the call, quotes from Heartland, and writes the order in — the line keeps moving.

Pickup & to-go for small kitchens

Captures the full order, confirms the total from Heartland, and sends it to the counter.

Stock & hours questions

Answers what’s in stock and whether you’re open by reading Heartland live — no callback needed.

After-hours overflow

Catch the orders that come in after close so they’re sitting in Heartland, ready when you open.

Two-way sync

It reads from Heartland. It writes back to Heartland.

Live on the call — never a stale copy, never a nightly export.

Reads from Heartland

Live items & prices

Inventory & stock levels

Hours & availability

Existing customer & order lookup

Writes to Heartland

New pickup & phone orders

Order line items & details

Customer details & call notes

Order updates & confirmations

Why teams switch it on

Built to pay for itself.

Real-time, two-way sync

It doesn’t just read Heartland — it writes orders back, live during the call.

No missed phone sales

Unlimited simultaneous calls answered, so a rush never sends the phone to voicemail.

Payments stay with Heartland

MapleVoice captures the order; Heartland processes payment as usual — no card data ever touches the agent.

Live in 48 hours

We connect Heartland and script your items and policies — no project, no dev team.

Most businesses are fully live within 48 hours. We connect Heartland, script your items and policies, and test everything before your line goes live.

Secure by design

Your Heartland data stays yours.

Scoped, least-privilege access

We connect only to what we need in Heartland — nothing more. Revoke anytime.

Encrypted & compliance-aligned

Encrypted in transit, SOC 2-aligned practices, HIPAA-aware, and GDPR-aligned handling.

You stay in control

Your Heartland data is never sold or shared. MapleVoice acts only on the call, in real time.

Your register and your phone shouldn’t compete for one person’s attention. MapleVoice answers the call and writes it into Heartland.

MapleVoice + Heartland — your questions.

Yes. MapleVoice connects to Heartland through MCP, so your AI voice agent can read your items and inventory and write orders into Heartland in real time.

Also connects with

Explore all 100+ integrations

See MapleVoice working inside Heartland.

Book a free demo and we’ll show your AI agent answering a call and syncing it straight into Heartland — live, with your setup. Live in 48 hours.